The Terms and Conditions were last updated on November 3, 2026.

TERMS AND CONDITIONS

I. GENERAL PROVISIONS

1. The Service Provider and the scope of these Terms and Conditions

These General Terms and Conditions (hereinafter: the “GTC”) govern the conditions for using the digital education, training and knowledge-transfer services provided through the website www.sproxiglobal.com and related online platforms operated by Scientia Proxima Kft. as service provider (hereinafter: the “Service Provider”).

These GTC apply to all transactions under which the Service Provider supplies online training, digital educational materials, downloadable documents, multilingual video content or other educational content accessible in electronic form, or related services, to the Customer.

These GTC apply both to individual Customers who qualify as Consumers and to businesses acting within their trade, profession or independent occupation. Provisions which, by law, apply exclusively to Consumers shall apply only to that category of persons.

The services provided by the Service Provider are primarily intended for consumer education and knowledge transfer; however, businesses are also permitted to place orders.

By ordering a service and accepting these GTC, the Customer declares that they have familiarised themselves with and understood the provisions of these GTC and accept them as binding.

2. Details of the Service Provider

Name of the Service Provider: Scientia Proxima Kft.
Registered office: 1116 Budapest, Rátz László u. 82-86., 2nd floor, door 20.
Registration number / company registration number: 01-09-458848
Tax number: 33095280-2-43
Email: support@sproxiglobal.com
Telephone number: +36204575268
Website: www.sproxiglobal.com

3. Details of the hosting provider

Name of the hosting provider: Hostinger International Ltd.
Registered office: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
Email: support@hostinger.com

4. Definitions

For the purposes of these GTC:

Consumer: A natural person within the meaning of the Civil Code who acts for purposes outside their profession, independent occupation or business activities.

Business: A person acting within their profession, independent occupation or business activities.

Digital Content: Data produced or supplied in digital form, including, without limitation, video-based educational materials, downloadable documents, electronic supporting materials, presentations, templates, workbooks and other digital educational materials.

Service: Educational access, digital knowledge-transfer services, related supporting materials and other performance provided electronically by the Service Provider.

Customer: Any natural person or organisation using a service provided by the Service Provider.

Force Majeure: Any unforeseeable and unavoidable event beyond the Service Provider’s control which prevents or renders impossible the performance of a service, including, without limitation, system failures, cyberattacks, hosting service outages, network disruptions, measures taken by public authorities, a special legal order, epidemic situations or failures in the operation of third-party infrastructure. In such cases, the Service Provider shall not be liable for delayed or non-performance to the extent permitted by law.

II. CONCLUSION OF CONTRACTS, PAYMENT AND PERFORMANCE

1. Subject matter and nature of the Service

The Service Provider provides online educational and knowledge-transfer services, including, without limitation, digital learning materials, downloadable supporting materials, educational videos, templates, workbooks and other electronic content.

The services provided by the Service Provider are educational in nature and do not constitute personalised advice, individual professional consultation, expert services provided under a contract of mandate or an obligation to achieve a specific result.

The Service Provider does not guarantee that using a service will produce any particular business, economic, financial or other outcome for the Customer, as such outcomes depend on numerous factors beyond the Service Provider’s control.

Elements of a service may be supplied as Digital Content or downloadable electronic materials.

The Service Provider does not provide any other online services within this scope.

III. ORDERING PROCESS AND FORMATION OF THE CONTRACT

1. Steps for placing an order

The contract between the Customer and the Service Provider is concluded electronically. Upon visiting www.sproxiglobal.com, the Customer may select the product/service they wish to order (hereinafter: the “Service”). Following selection, the Customer makes a contractual offer by adding the selected Service to the shopping cart, submitting the order, accepting these GTC, confirming that they have familiarised themselves with the Privacy Notice and fulfilling their payment obligation.

The following information must be provided when placing an order:

I. Billing details

a. Surname
b. Given name
c. Country
d. Postcode
e. City or town
f. Street and building number
g. Telephone number (optional)
h. Email address

Alternatively, if the Customer selects company billing using the relevant checkbox:

a. Surname
b. Given name
c. Company name
d. Tax number
e. Country
f. Postcode
g. City or town
h. Street and building number
i. Telephone number (optional)
j. Email address

The Customer finalises the order by pressing the “BUY NOW!” button.

During the ordering process, the Customer may subscribe to the Service Provider’s newsletter by voluntarily selecting the checkbox labelled “I don’t want to miss out on course news!” Newsletter subscriptions are based on the Customer’s express and freely given consent, authorising the Service Provider to send marketing communications, news about educational materials and offers to the Customer’s email address.

The Customer may withdraw their consent at any time, without giving reasons and free of charge. Unsubscription is available through the unsubscribe link in the footer of each newsletter and may also be requested by sending an express request to support@sproxiglobal.com. The Service Provider processes personal data relating to newsletter subscriptions in accordance with the GDPR and applicable data protection legislation.

2. Declarations and confirmations relating to purchases

During the ordering process on the website, before finalising the order, the Customer makes the following express and irrevocable declarations by selecting the relevant checkboxes:

a) Acceptance of the GTC and the payment obligation: The Customer declares: “I have read and accept the General Terms and Conditions.” The Customer expressly acknowledges that pressing the “BUY NOW!” button creates an obligation to make payment to the Service Provider, that they have familiarised themselves with the contents of these GTC and that they accept them as binding.

b) Consent to the processing of personal data: The Customer declares: “I have read and accept the Privacy Notice.” The Service Provider states that it processes personal data in accordance with the GDPR, and the Customer consents to the processing described in the Privacy Notice.

Accordingly, valid submission of an order is conditional upon acceptance of the following declarations on the interface:

• “I have read and agree to the Terms and Conditions.” * (mandatory).
• “I have read and acknowledge the Privacy Policy.” * (mandatory).

c) Confirmation of the technical process: Following submission of an order, the Service Provider sends an automatic confirmation email acknowledging technical receipt of the order. The contract is formed upon acceptance by the Service Provider or, in the case of payment by card, upon immediate activation of access.

3. Automatic registration and account creation

The Service Provider informs the Customer that registration is required to use the services on www.sproxiglobal.com. To simplify the process, the Customer is automatically registered in the system when payment is completed, without a separate registration process.

a) Procedure: Based on the information provided during the ordering process (name and email address), the system immediately and automatically creates the Customer’s user account following successful payment or manual approval of a bank transfer.

b) Identification: The username is automatically generated from the Customer’s surname and given name, and the Customer is notified of it by email.

c) Consent: By making a purchase, the Customer expressly consents to the Service Provider processing the personal data provided for the purposes of registration and maintaining the user account in order to perform the contract.

d) Purpose of the account: The user account provides the Customer with access to the Digital Content purchased, including videos and supporting materials, and enables them to review previous purchases.

4. Information about automatic confirmations sent during the ordering process

When an order is submitted and payment is completed, the Service Provider sends the following automatic confirmations to the Customer through the www.sproxiglobal.com system and the processors engaged:

a) Email entitled “Welcome to the Sproxi community!”: The system records and confirms the creation of the account and the username automatically generated from the Customer’s surname and given name as identification data. The message also contains links to the user Dashboard and the forgotten-password reset function.

b) Email entitled “Successful payment” (sender: Stripe Inc.): As part of the convenient and secure online payment process, Stripe confirms that the transaction was successful. The email records the Customer’s email address, the last four digits of the payment card number used, the card type (e.g. Visa), the bank authorisation code, the exact date and time of payment, the unique transaction identifier and the registered merchant identifier.

c) Email entitled “Successful order”: In this message, the Service Provider confirms receipt of the order and records its technical details, including the order number, the name of the product, the cost and the last four digits of the payment card used.

d) Email entitled “Your invoice has arrived!” (sender: Számlázz.hu): The Service Provider issues an electronic invoice through the Számlázz.hu system in accordance with its statutory obligations. The email contains an authentic accounting document available for direct download.

The Customer acknowledges that these emails are essential for the performance of the contract and the provision of information required by law, and that it is therefore not possible to unsubscribe from them.

The contract is formed upon the Service Provider’s acceptance of the offer or the provision of access to the Service.

The Service Provider may reject an order without giving reasons, in particular where:

• the information provided is incomplete or untrue;
• payment is not completed;
• abusive ordering behaviour is detected;
• a previous breach of contract has occurred;
• the Customer’s conduct jeopardises the proper operation of the Service.

The Service Provider draws the Customer’s attention to the fact that sending an automatic confirmation email does not, in itself, constitute acceptance of the contract; it merely acknowledges technical receipt of the order.

The contract between the parties constitutes a distance contract concluded electronically and is equivalent to a contract concluded in writing. The Service Provider does not print or file the contract on paper, and it is therefore not subsequently available in paper form.

The Customer may print these General Terms and Conditions and the confirmation emails or save them on another durable medium enabling the contract concluded electronically to be reproduced subsequently.

Under the contract, the Customer is obliged to pay the price and the Service Provider is obliged to perform the Service.

The Service Provider regularly updates the information about the services on the website and makes every effort to ensure that the information provided is accurate and up to date. However, it assumes no liability for any inaccuracies beyond the liability imposed by law.

5. Payment terms

The price of the services is the amount displayed on the website.

Unless otherwise indicated, prices are stated in euros.

Payment must be made in advance through an electronic payment solution.

The Service Provider makes performance of the Service conditional upon successful receipt of payment.

Performance of the contract does not commence if payment fails or is interrupted.

The Service Provider may offer promotional prices, temporary discounts or alternative arrangements, which are valid exclusively under the conditions announced.

a) Prices and VAT information: Prices displayed on the website are gross consumer prices inclusive of value added tax. The Service Provider states that its services are subject to VAT under applicable legislation.

b) Payment methods and provision of access: The Customer may pay for the Service using the following method:

• Stripe online payment system: Convenient and secure payment by payment card or digital wallet (Apple Pay or Google Pay). Following successful card payment, access is activated immediately for the Customer. Convenient and secure online payment is provided by Stripe Inc. The Customer’s payment card details are not disclosed to the Service Provider referred to in these GTC; the transaction takes place within Stripe’s closed and secure system.

Accepted card types: Mastercard, Maestro, Visa, Electron and Amex payment cards.

c) Invoicing: The Service Provider automatically issues an electronic invoice through the Számlázz.hu online invoicing system, based on the information provided by the Customer, and sends it by email. By finalising the order, namely by pressing the “BUY NOW!” button, the Customer expressly acknowledges that their declaration gives rise to a payment obligation.

The Service Provider may freely exercise its right to change the prices of its services. A price change on the website takes effect when it is displayed and does not affect the purchase price of services already ordered.

If, despite all due care taken by the Service Provider, an incorrect or outdated price is displayed on the website, particularly an obviously erroneous price resulting from a possible system failure, the Service Provider is not obliged to provide the Service at that incorrect price. In such a case, the Service Provider may offer to provide the Service at the correct price. Having been informed of that price, the Customer may decide not to proceed with the purchase without incurring a payment obligation.

6. Performance and access

The method of performance depends on the nature of the particular Service.

The Service Provider may perform the Service, in particular, by:

• providing immediate digital access;
• sending an access link by email;
• providing access to a restricted educational platform;
• supplying downloadable digital materials.

Where permitted by the nature of the Service and the Customer’s express declaration, access may be activated without delay following confirmation of payment.

The Customer must ensure that the technical requirements necessary to use the Service are met, including, in particular, a suitable internet connection, a functioning email address, a compatible device and a basic user environment.

The Service Provider is not liable for access problems arising from technical obstacles on the Customer’s side.

The Service Provider provides access to digital educational content under the following arrangements:

a) One-time purchase. By paying a one-time fee, the Customer acquires a right of access to the Service purchased. The Service Provider may modify, update, correct or develop the content, structure and technical solutions of the Service and the educational materials. Such changes do not affect the Customer’s existing right of access.

If the Service Provider discontinues further sales of a Service, particularly for copyright, licensing, business or other reasons, it will notify Customers who previously purchased that Service in advance. In such a case, the Service Provider undertakes to maintain access to the Service for at least 12 months from the date on which sales are discontinued. Following the expiry of that period, the Service Provider may discontinue the availability of the Service.

b) Membership subscription. A membership subscription provides access, in return for a monthly or annual fee, to the services designated by the Service Provider as available through the subscription. The subscription is concluded for the period corresponding to the selected plan and renews automatically at the end of the payment period unless the Customer cancels it before renewal.

The Customer may cancel the subscription at any time. Cancellation does not affect the subscription period already paid for, and the Customer therefore retains access to the services available through the subscription until the end of the current subscription period. No further subscription fee will be charged following cancellation, and the Customer’s subscription-based right of access automatically ends upon expiry of the current subscription period.

The Service Provider may, from time to time, modify, expand, reduce, update, correct or develop the range, content, structure and technical solutions of the services available through the subscription and the educational materials.

If the Service Provider discontinues the further provision of a Service available through the subscription, particularly for copyright, licensing, business or other reasons, it will notify the affected Customers in advance. Discontinuation of a Service does not give rise to an entitlement to a pro rata refund of the membership fee where the Service Provider continues to provide other services or content under the subscription.

7. Special provisions

Following successful completion of certain courses, the Service Provider may issue an electronic diploma or certificate to the Customer. The conditions for issuing a diploma or certificate, particularly the minimum required result, completion of quizzes, practical assignments or other requirements, are specified in the relevant course.

Diplomas, certificates and attestations issued by the Service Provider serve exclusively to confirm completion of the course. The courses do not constitute accredited training, and the diplomas, certificates or attestations issued upon their completion do not constitute state-recognised or official documents or documents evidencing a vocational qualification, nor do they, in themselves, confer any professional authorisation.

The Service Provider may make completion of certain courses conditional upon completion of assignments, project work, practical tasks or other assessment components. The conditions for completing the relevant course, the method and deadline for submission, the assessment criteria and any opportunities to make corrections are published in the course description or learning materials.

The Service Provider reserves the right to amend course completion requirements, assessment methods and the conditions for issuing a diploma or certificate in line with changes in professional requirements. Such amendments may not be applied retrospectively to courses already completed.

8. Right of withdrawal and special provisions concerning Digital Content

8.1. Right of withdrawal and provisions concerning Digital Content

As a general rule, Customers who qualify as Consumers have the right to withdraw without giving reasons under Government Decree 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses.

However, given that the Service Provider primarily supplies Digital Content and digital services electronically, without a tangible medium, and that access may commence without delay following conclusion of the contract at the Customer’s express request, the Consumer expressly consents, by means of a separate declaration during the ordering process, to the Service Provider commencing performance before the expiry of the statutory withdrawal period.

When making this declaration, the Consumer simultaneously expressly acknowledges that, once performance of the digital service commences or access to the Digital Content is provided, they lose their right to withdraw without giving reasons, or may no longer exercise that right, to the extent specified by applicable legislation. The Customer may make this express declaration by selecting the checkbox labelled:

“I request immediate access to the purchased digital content. I understand that once access is provided, my right of withdrawal under EU law ends.”

Commencement of performance includes, in particular, activation of access to the restricted educational platform, making video-based educational content available, making digital learning materials accessible, providing a downloadable document, sending login details or any other technical action enabling actual use of the Service.

If the Consumer does not provide the express consent necessary for commencement of performance, the Service Provider may refuse or delay activation of the Service, or reject the order, where the particular Service can be operated exclusively under an immediate digital performance model.

Customers who do not qualify as Consumers do not have a right to withdraw without giving reasons.

The Customer acknowledges that, upon activation of access to the Digital Content, whether by sending login details or activating the interface, they lose their 14-day right to withdraw without giving reasons and may not claim repayment of the amount paid.

The Service Provider does not offer a money-back guarantee.

In the case of a distance contract, the Consumer has a right of withdrawal without giving reasons, or a right of termination after performance of the service has commenced, under Section 20(1) of Government Decree 45/2014 (II. 26.).

Section 20(1): In the case of off-premises contracts and distance contracts, the Consumer has the right to withdraw without giving reasons within the period specified in subsection (2). In the case of an off-premises contract or distance contract for the provision of services, where performance commences following the declaration referred to in Section 13 or Section 19, the Consumer has the right to terminate without giving reasons within the period specified in subsection (2).

Exception concerning Digital Content and loss of the right: In respect of Digital Content not supplied on a tangible medium, the Consumer loses their right of withdrawal if performance commenced with the Consumer’s express prior consent and the Consumer, when giving that consent, simultaneously acknowledged that they would lose their right of withdrawal once performance commenced. This is based on Section 29(1)(m) of Government Decree 45/2014 (II. 26.).

Section 29(1): The Consumer may not exercise the right referred to in Section 20:

m) in respect of Digital Content not supplied on a tangible medium, if the Business commenced performance with the Consumer’s express prior consent and the Consumer, when giving that consent, simultaneously acknowledged that they would lose their right under Section 20 once performance commenced, and the Business sent confirmation to the Consumer in accordance with Section 12(2) or Section 18.

Express request and acknowledgement: Under Section 13(1)–(2) and Section 19(1)–(2) of Government Decree 45/2014 (II. 26.), the legislation requires the Consumer expressly to request commencement of performance before expiry of the period and to acknowledge the loss of the right.

Section 13(1): The Consumer must expressly communicate to the Business, on a durable medium, their request that the Business commence performance of a contract for the provision of services before expiry of the period referred to in Section 20(2).

(2) In the case referred to in subsection (1), the Consumer must acknowledge that, following full performance of the service, they may no longer exercise their right of withdrawal under Section 20.

Section 19(1): The Consumer must expressly communicate to the Business their request that the Business commence performance of a contract for the provision of services before expiry of the period referred to in Section 20(2).

(2) In the case referred to in subsection (1), the Consumer must acknowledge that, following full performance of the service, they may no longer exercise their right of withdrawal under Section 20.

Meaning of commencement of performance: Although the legislation does not list the specific technical steps individually, such as sending login details, those steps constitute “commencement of performance” under Section 29(1)(m) of Government Decree 45/2014 (II. 26.), as they enable use of the Service.

Section 29(1): The Consumer may not exercise the right referred to in Section 20:

m) in respect of Digital Content not supplied on a tangible medium, if the Business commenced performance with the Consumer’s express prior consent and the Consumer, when giving that consent, simultaneously acknowledged that they would lose their right under Section 20 once performance commenced, and the Business sent confirmation to the Consumer in accordance with Section 12(2) or Section 18.

Right of withdrawal for Businesses: The Decree applies to Consumers within the meaning of Section 8:1(1), point 3 of the Civil Code. Businesses within the meaning of Section 8:1(1), point 4 of the Civil Code, being non-consumers, therefore have no right to withdraw without giving reasons.

Section 8:1(1): For the purposes of this Act:

Consumer: a natural person acting for purposes outside their profession, independent occupation or business activities;

Business: a person acting within their profession, independent occupation or business activities.

Absence of a money-back guarantee: As the right of withdrawal ceases when the statutory conditions are fulfilled, the Service Provider has no obligation to make a refund under Section 29(1)(m) of Government Decree 45/2014 (II. 26.).

Section 29(1): The Consumer may not exercise the right referred to in Section 20:

m) in respect of Digital Content not supplied on a tangible medium, if the Business commenced performance with the Consumer’s express prior consent and the Consumer, when giving that consent, simultaneously acknowledged that they would lose their right under Section 20 once performance commenced, and the Business sent confirmation to the Consumer in accordance with Section 12(2) or Section 18.

Freedom of contract: The provision allowing the Service Provider to refuse activation in the absence of consent falls within the freedom of contract provided for in Section 6:59(2) of the Civil Code.

Section 6:59(2): The parties may freely determine the contents of their contract. By mutual agreement, they may depart from the rules governing their rights and obligations under contracts, provided that such departure is not prohibited by this Act.

8.2. Right of withdrawal/termination

The Customer has the right to withdraw from this contract within 14 days without giving any reason, except in the cases specified by law. Similarly, where performance of a contract for the provision of services has commenced, you have the right to terminate the contract within 14 days without giving any reason, except in the cases specified by law.

The withdrawal/termination period expires 14 days after the date on which the contract is concluded.

To exercise your right of withdrawal/termination, you must send an unequivocal statement of your intention to withdraw from or terminate the contract to the following address, for example by post or email:

• Name: Scientia Proxima Kft.
• Postal address: 1116 Budapest, Rátz László u. 82-86., 2nd floor, door 20., Hungary
• Email address: support@sproxiglobal.com

You exercise your right of withdrawal/termination within the applicable time limit if you send your statement of withdrawal/termination before the period specified above expires.

8.2.1. Effects of withdrawal/termination

If you are entitled to withdraw and you withdraw from the contract, we will reimburse all payments received from you without delay and, in any event, no later than 14 days after receipt of your statement of withdrawal. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed to another means of payment. You will not incur any additional costs as a result of the means of reimbursement used.

Specific information concerning Digital Content: Under Section 29(1)(m) of Government Decree 45/2014 (II. 26.), you may not exercise your right of withdrawal in respect of Digital Content not supplied on a tangible medium, such as an online course, video or PDF, if the Service Provider commenced performance with your express prior consent and you, when giving that consent, simultaneously acknowledged that you would lose your right of withdrawal once performance commenced.

8.2.2. Summary of the rights of withdrawal and termination

• General rule — 14-day period: In the case of a distance contract, the Consumer has a right of withdrawal without giving reasons, or a right of termination where performance has already commenced, under Section 20(1) and (2) of Government Decree 45/2014 (II. 26.).
• Calculation of the period for the provision of services: The period begins on the date on which the contract is concluded, pursuant to Section 20(2)(b) of Government Decree 45/2014 (II. 26.).
• Exception for Digital Content: The right of withdrawal may not be exercised in respect of Digital Content not supplied on a tangible medium if the Business commenced performance with the Consumer’s express prior consent and the Consumer acknowledged the loss of the right of withdrawal.
• Statutory reference: Section 29(1)(m) of Government Decree 45/2014 (II. 26.).
• Information obligation: The Business must inform the Consumer of the right of withdrawal or its absence under Section 11(1)(i) and (l) of Government Decree 45/2014 (II. 26.).

8.3. Warranty for material defects, product warranty and guarantee

The Service Provider is liable for defective performance under the warranty provisions of Act V of 2013 on the Civil Code (“Ptk.”) and the applicable government decrees, in particular Government Decree 373/2021 (VI. 30.) in relation to Digital Content.

8.3.1. Warranty for material defects

When may you exercise your rights under the warranty for material defects? In the event of defective performance by the Service Provider, for example where an online course is inaccessible or the Digital Content is defective or does not conform to its description, you may assert a claim against the Business under the warranty for material defects in accordance with the Civil Code.

What rights do you have under the warranty for material defects? You may, at your choice, exercise the following remedies:

• You may request repair or replacement, unless the remedy you choose is impossible or would impose disproportionate additional costs on the Business compared with another remedy.
• If you have not requested, or could not request, repair or replacement, you may seek a proportionate reduction in the price or, as a last resort, withdraw from the contract, provided that the defect is not insignificant.
• Important distinction for Digital Content: You may not remedy the defect yourself, or have it remedied by another person, at the Business’s expense.

Within what period may you assert a claim under the warranty for material defects? You must notify the defect without delay after discovering it and no later than two months after discovery. You may no longer exercise your rights under the warranty for material defects after the expiry of the two-year limitation period running from performance.

8.3.2. Summary of the warranty for material defects

• General rules: Section 6:159 of the Civil Code provides the basis for the Consumer’s claims under the warranty for material defects in the event of defective performance by the Service Provider.
• Consumer remedies — repair, replacement, etc.: The Consumer’s available choices are set out in Section 6:159(2) of the Civil Code.
• Special prohibition for Digital Content: Under a contract between a Consumer and a Business concerning Digital Content, the Consumer may not remedy the defect themselves, or have it remedied by another person, at the Business’s expense. Statutory reference: Section 6:159(2a) of the Civil Code.
• Notification of a defect: The Consumer must notify the defect within two months of discovering it.
• Statutory reference: Section 6:162 of the Civil Code.
• Limitation period: Under a consumer contract, the claim becomes time-barred two years after performance. Statutory reference: Section 6:163(2) of the Civil Code.
• Presumption of defective performance: Unless proven otherwise, a defect discovered within six months of performance is presumed to have existed at the time of performance. Statutory reference: Section 6:158 of the Civil Code.

8.3.3. Product warranty

When may you exercise your rights under a product warranty? In the event of a defect in movable property, namely a product, you may, at your choice, exercise the right specified in Section 8.3.1 concerning the warranty for material defects or assert a product warranty claim.

What rights do you have under a product warranty? Under a product warranty claim, you may request repair or replacement of the defective product from the manufacturer or the Service Provider. A product is defective if it does not meet the quality requirements applicable when it was placed on the market or does not possess the characteristics described by the manufacturer.

Within what period may you assert a product warranty claim? Within two years of the date on which the manufacturer placed the product on the market.

8.3.4. Summary of the product warranty

• Assertion of a claim: In the event of a defect in movable property, namely a product, Section 6:168 of the Civil Code provides the basis for a claim against the manufacturer/distributor.
• Time limits: This obligation applies to the manufacturer for two years from the date on which the product was placed on the market. Statutory reference: Section 6:169(2) of the Civil Code.

8.3.5. Guarantee

Scientia Proxima Kft. informs the Customer that its educational services and Digital Content supplied exclusively by digital means, including online learning materials and PDFs, are not subject to a mandatory statutory guarantee, as they do not constitute durable consumer goods under Government Decree 151/2003 (IX. 22.). The Service Provider does not offer a voluntary guarantee unless expressly indicated in connection with a particular promotion.

8.3.6. Summary of guarantees

• General rule: A person who undertakes a guarantee for performance of a contract, or is required by law to provide one, is obliged to honour that guarantee under Section 6:171 of the Civil Code.
• Provision of information: The Business must clearly inform the Consumer of the existence and conditions of a guarantee under Section 11(1)(n) of Government Decree 45/2014 (II. 26.).

8.3.7. Digital Content and digital services — special decree

• Conformity requirements: Digital Content must conform to the description, functionality and updates under Section 5 of Government Decree 373/2021 (VI. 30.).
• Performance: The Business must supply the latest version without delay under Section 17 of Government Decree 373/2021 (VI. 30.).
• The Service Provider generally commences performance of the Service immediately following confirmation of the order and, in any event, within a maximum of 14 days of confirmation.

Important additional information: The mandatory model documents to be used as annexes to these GTC, namely the model withdrawal information, model withdrawal form and model warranty information, are set out in Annexes 1, 2 and 3 to Government Decree 45/2014 (II. 26.).

9. Intellectual property, restrictions on use and restrictions on access

All content made available by the Service Provider as part of the Service, including, without limitation, educational materials, video content, lectures, presentations, documents, samples, templates, workbooks, downloadable supporting materials, graphic elements, written content, methodological materials, training structures, educational concepts and any other content appearing on the website or related digital platforms, constitutes the intellectual property of the Service Provider or, where applicable, its authorised partners and is protected by copyright and other legal provisions.

By using the Service, the Customer acquires only a limited, non-exclusive, non-transferable and non-sublicensable right of use, exclusively for their own intended use and within the limits arising from the contract and the nature of the particular Service.

The Customer may not copy, reproduce, record, transmit, sell, communicate to the public, adapt, resell, use commercially, reuse for educational purposes, share without authorisation or make available to third parties any content made available through the Service, in whole or in part, or use such content in any manner contrary to the intended purpose of the Service, unless the Service Provider has given its express prior written consent.

In particular, sharing access credentials, unauthorised multi-user access, account sharing, transferring login rights to third parties, unauthorised downloading, archiving or forwarding of Digital Content, publication on another platform and commercial reproduction of any element of the Service are prohibited.

If the Service Provider has reasonable grounds to believe that the Customer is breaching these provisions, using the Service abusively, providing unauthorised access to third parties, jeopardising the operation of the system, harming the Service Provider’s legitimate economic interests or obstructing the proper operation of the Service, the Service Provider may immediately restrict, suspend or terminate access without prior warning.

The Service Provider reserves the right to assert copyright, civil, compensation, breach-of-contract or other legal claims in respect of any conduct infringing the provisions of this section.

Restriction or termination of access does not, in itself, give rise to any refund obligation on the part of the Service Provider where the measure is taken because of the Customer’s breach of contract or abusive conduct.

10. Liability and warranties

In providing the Service, the Service Provider exercises the degree of care generally expected of it. However, given the educational and knowledge-transfer nature of the Service, the Service Provider assumes no liability for business, economic, financial or other decisions made by the Customer through the application of the information, methods, recommendations, strategies or educational materials obtained, for the consequences of those decisions, or for any resulting direct or indirect damage, loss of profit, loss of business opportunity or other consequential loss, except where the exclusion or limitation of liability is expressly prohibited by law.

The Service Provider is not liable for errors, service outages, access problems or difficulties in performance attributable to technical circumstances on the Customer’s side, internet connection problems, the use of incompatible devices, incorrect information provided by the Customer, email problems, spam filtering, malfunctions of technical infrastructure provided by third parties or other circumstances beyond the Service Provider’s control.

Where the Service is provided under a consumer contract, the Consumer retains the mandatory rights relating to the warranty for material defects, defective performance and other consumer protection rights provided by applicable legislation, which are not restricted by these GTC. For Customers who do not qualify as Consumers, the Service Provider’s liability is limited to the fullest extent permitted by law.

IV. COMPLAINT HANDLING AND DISPUTE RESOLUTION

1. Method and technical procedure for submitting complaints

Customers who qualify as Consumers may submit objections and complaints concerning the Service Provider’s activities in writing to the Service Provider’s dedicated email address, support@sproxiglobal.com.

The Service Provider assigns a unique identification number to each complaint received to ensure traceability.

The Service Provider endeavours to respond to technical enquiries within the shorter period specified in these GTC, namely 24–72 hours. However, in accordance with Act CLV of 1997 on Consumer Protection (“Fgytv.”), it must substantively examine formal written complaints within 30 days of receipt and inform the Customer in writing, by email, of the outcome and, if the complaint is rejected, the reasons for rejection.

2. Handling of oral complaints

Given the online nature of the Service, complaints should primarily be submitted in writing. If the Customer submits a complaint orally by telephone at +36204575268, the Service Provider must examine it without delay and remedy it where necessary.

If the Customer disagrees with the handling of the complaint, or an immediate investigation is not possible, the Service Provider records the complaint and its position concerning it and sends a copy of that record to the Customer in accordance with the rules applicable to written complaints.

3. Consumer remedies

If a consumer dispute between the Service Provider and the Customer cannot be resolved through negotiations or direct consultation with the Service Provider, Customers who qualify as Consumers may use the following remedies.

3.1. Initiating proceedings before a Conciliation Board

The Customer may refer the matter to the regional Conciliation Board competent for their place of residence or place of stay and initiate proceedings to seek an amicable settlement of the dispute.

The details of the Conciliation Board competent for the place of the Service Provider’s registered office are:

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99., 1st floor, room 111.
Telephone: +3614882131
Email: bekelteto.testulet@bkik.hu

Baranya County Conciliation Board — Regional Centre: Pécs
Counties covered: Baranya, Somogy and Tolna.
Registered office: 7625 Pécs, Majorossy I. u. 36.
Postal address: 7625 Pécs, Majorossy I. u. 36.
Telephone: +36 72 507 154
Email: info@baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board — Regional Centre: Miskolc
Counties covered: Borsod-Abaúj-Zemplén, Heves and Nógrád.
Registered office: 3525 Miskolc, Szentpáli utca 1.
Postal address: 3501 Miskolc, P.O. Box 376
Telephone: 46/501090
Email: bokik@bokik.hu

Budapest Conciliation Board — Regional Centre: Budapest
County covered: Budapest.
Address: 1016 Budapest, Krisztina krt. 99., 1st floor, room 111.
Postal address: 1253 Budapest, P.O. Box 10.
Telephone: +36 (1) 488-2131
Email: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board — Regional Centre: Szeged
Counties covered: Csongrád-Csanád, Bács-Kiskun and Békés.
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone: +36-62/549-392
Email: bekelteto.testulet@cskik.hu

Fejér County Conciliation Board — Regional Centre: Székesfehérvár
Counties covered: Fejér, Komárom-Esztergom and Veszprém.
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telephone: +36 22 510-310
Email: bekeltetes@fmkik.hu

Győr-Moson-Sopron County Conciliation Board — Regional Centre: Győr
Counties covered: Győr-Moson-Sopron, Vas and Zala.
Address: 9022 Győr, Szent István út 10/A
Telephone: +36 96 520 217
Email: bekelteto.testulet@gymsmkik.hu

Pest County Conciliation Board — Regional Centre: Budapest
County covered: Pest.
Postal address: 1055 Budapest, Balassi Bálint u. 25., 4th floor, room 2.
Telephone/Fax: +36 1 792 7881
Email: pmbekelteto@pmkik.hu

The Service Provider is obliged to cooperate in proceedings before a Conciliation Board.

3.2. Lodging a complaint with the Consumer Protection Authority

The Customer may contact the government office competent for their place of residence, specifically its Consumer Protection Department.

3.3. Special competence of the Budapest Conciliation Board (BBT)

In Hungary, the Budapest Conciliation Board is authorised to act in cross-border disputes between Customers and Service Providers relating to online sales or service contracts.

3.4. Court proceedings

The Customer may bring proceedings before a court to enforce a claim arising from a consumer dispute in accordance with the provisions of the Act on the Code of Civil Procedure and the Civil Code.

For Customers who do not qualify as Consumers, namely Businesses, the parties agree that the Hungarian court competent for the place of the Service Provider’s registered office shall have exclusive territorial jurisdiction over their disputes.

V. PROCESSING OF PERSONAL DATA, FINAL AND MISCELLANEOUS PROVISIONS

1. Processing of personal data

The Service Provider processes the Customer’s personal data in accordance with Hungarian and European Union data protection legislation in force from time to time, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the applicable Hungarian statutory provisions concerning informational self-determination and freedom of information.

The detailed rules governing the processing of personal data are set out in the separate Privacy Notice available on the website.

2. Final and miscellaneous provisions

The Service Provider reserves the right unilaterally to amend these General Terms and Conditions where necessary due to changes in legislation, changes in the practice of public authorities, changes to the service model, technical developments, changes in business operations or other justified circumstances. An amendment takes effect upon publication on the website, and the amended provisions apply to legal relationships established after its entry into force. For ongoing legal relationships, amendments may be applied only within the limits permitted by law.

If any provision of these GTC is held to be invalid, unenforceable or unlawful, this shall not affect the validity of the remaining provisions. The affected provision shall be replaced by an interpretation or provision that comes as close as possible to its original economic and legal purpose.

The contractual relationship between the parties consists of these GTC and the individual contracts concluded electronically between them, namely the order submitted by the Customer and the Service Provider’s confirmation of the order. Their provisions shall apply jointly to the legal relationship.

Any contractual terms of the Customer shall have no effect on the legal relationship between the parties.

The Customer may not transfer or assign any rights or obligations arising from this contract to a third party without the Service Provider’s prior written consent.

These GTC and the legal relationship between the Service Provider and the Customer are governed by Hungarian law.

Where the Customer is a person or organisation that does not qualify as a Consumer, the parties agree that the court competent for the place of the Service Provider’s registered office shall have exclusive territorial jurisdiction over their disputes, subject to the applicable rules on subject-matter jurisdiction.

In consumer relationships, mandatory statutory provisions governing jurisdiction shall apply.

The Service Provider does not submit to the provisions of any code of conduct. No code of conduct within the meaning of the Act on the Prohibition of Unfair Business-to-Consumer Commercial Practices is applicable to the Service Provider, and it is not a member of any professional representative body. However, the Service Provider conducts all its activities in accordance with applicable legislation and ethical commercial practices.

The parties declare that they will cooperate with each other in performing the contract, provide each other with the necessary information and give priority to amicable resolution of any disputes.

3. Customer service and technical support

To support its customers, the Service Provider maintains the customer service email address support@sproxiglobal.com. The maximum response time is three working days.

The Customer may correct any errors in the information supplied when placing an order. The Service Provider draws the Customer’s attention to the fact that data entry errors may be corrected by notifying support@sproxiglobal.com.

User error: The Service Provider is not liable for technical obstacles on the Customer’s side, such as use of an incorrect login interface, a forgotten password, a slow internet connection or an incompatible device.

The Service Provider draws attention to the fact that the Customer’s declaration gives rise to a payment obligation. When making their contractual declaration, the Customer expressly acknowledges that doing so gives rise to a payment obligation. In accordance with the conditions above, submission of an order constitutes a declaration of intent to conclude a contract.

4. Network security — firewall

The Service Provider informs the Customer that, in providing the Service, it does not supply network-level protection, a firewall or antivirus software on the Customer’s devices.

To protect their data, the Customer must ensure appropriate security settings for their own devices and internet connection, particularly through the use of a firewall and up-to-date antivirus software.

5. Applicable legislation

Act V of 2013 on the Civil Code (“Ptk.”): This is the principal legislation governing the law of obligations, the formation of contracts, representation, limitation periods and the general rules on defective performance, including the warranty for material defects, product warranty and guarantee.

• Government Decree 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses: This Decree sets out the rules on information to be provided to consumers, distance contracts and the conditions and exceptions governing the exercise of rights of withdrawal and termination without giving reasons.
• Government Decree 373/2021 (VI. 30.) on the detailed rules governing contracts between consumers and businesses for the sale of goods and the supply of digital content and digital services: This special Decree contains the specific rules on performance and warranties applicable to Digital Content, such as online courses and videos.
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR): The General Data Protection Regulation concerning the processing and protection of personal data of natural persons. Compliance with this Regulation forms the basis of the personal data processing provisions of these GTC.
• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (“Ektv.”): This Act governs the technical steps involved in concluding contracts electronically and the Service Provider’s information obligations.
• Act CLV of 1997 on Consumer Protection (“Fgytv.”): We referred to this Act in connection with the statutory complaint-handling period, namely the obligation to respond within 30 days, and proceedings before Conciliation Boards.
• Government Decree 151/2003 (IX. 22.) on mandatory guarantees for certain durable consumer goods: We referred to this legislation when explaining the exemption from mandatory guarantees, as digital educational materials fall outside its scope.
• Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011: The EU Directive on consumer rights, transposed into Hungarian law by Government Decree 45/2014.

Unduh Lampiran 1 – Contoh formulir pemberitahuan penarikan diri dari perjanjian/pengakhiran perjanjian (Word, .docx)